"When people rate how well you listen, they are really reporting how well they think you hear them. Similarly, when 360-degree feedback elicits ratings about coaching effectivenss, the answers show whether or not people feel you understand and care about them. When the feedback uncovers low socres on, say, openness to new ideas, it means that people experience you as inaccessible or unapproachable or both. In sum, all you need to know about your emotional impact is in 360-degree feedback"

-Harvard Business Review, December 2001-



DISC

The DISC is a self-report instrument designed to assist adults in identifying their behavioral styles and how they may use that knowledge to more successfully communicate in the workplace with colleagues on a daily basis. This tool has been effectively used for more than 20 years.

The DISC
• Creates a motivational environment most conducive to productivity and success
• Helps co-workers develop an appreciation of different work behavioral styles
• Minimizes conflicts and power struggles among employees

The Personal Profile System helps to:
• Understand our work behavioral tendencies and develop a beginning understanding of how these styles may affect others
•Understand how to enhance our effectiveness in accomplishing tasks by improving our relationships with others
•Develop strategies for working together to increase productivity

Organizations learn to effectively work together with all styles when there is mutual respect, mutual trust, and a willingness to adapt.


MYERS-BRIGGS TYPE INDICATOR

The Myers-Briggs Type Indicator is primarily concerned with the differences in people that result from where they like to focus their attention, the way they take in information, the way they make decisions and the kind of lifestyle they adopt. Based on these differences, people often find it difficult to understand each other.

Understanding co-workers' types will help people recognize and appreciate the unique gifts of themselves and others. It helps people choose a career, deal with the people and problems in life and understand work habits.

Success in any organization demands a variety of types. Opposite types complement each other in any team endeavor. The MBTI provides insight and awareness into creating the most effective, productive and successful teams.


16 PERSONALITY FACTOR QUESTIONNAIRE

The 16PF Personal Career Development Profile assesses personality characteristics as they relate to performance and success. Generated from one of the world's most widely used personality assessment instruments, Raymond Cattell's 16 PF is an ideal report for a wide variety of uses. The profile is consistently effective when dealing with issues of personnel placement and promotion, job training, career planning and outplacement.

The profile provides insight into employees' personality and strengths as they relate to his or her personal and career development. Profiles are organized into six sections dealing with an individual's approach to problem-solving, reaction to stress, interpersonal skills, work-setting preferences, career activity themes, and personal development considerations.

We need to learn more about what motivates us, what triggers certain behaviors and how we interact with others. The next step is to understand the behavior of others to successfully adapt to the differences among co-workers.


STRONG INTEREST INVENTORY

This inventory is based on the premise that employees will be satisfied with their work if their interests are congruent with the interests of people employed in a particular profession.

Dr. John Holland developed a theory that personality types can be divided into six general orientations, or General Occupational Themes, based on an individual's interests. Similarly, jobs can be classified by these six orientations by looking at the interests of people who are employed in them. The themes are:

• Realistic
• Investigative
• Artistic
• Social
• Enterprising
• Conventional

Most people require 25-35 minutes to complete the inventory.

The Strong is effective for employee selection or reassignment, and provides a structure for exploring work-related interests.


THE 360

Like a compass, the 360 obtains feedback from many directions. It tells employees how they are perceived by their peers, managers, and subordinates.

The 360 provides precise, credible information about employee strengths, as well as those areas which may need further development. Feedback reports show where improvement is needed most, and allows training and development activities to place emphasis on those areas. Common applications for the 360 include:

• Executive coaching
• Team leader development
• Team member development
• Instructor development
• Administrative staff development
• Competency development
• Skills assessment
• Performance management

The 360 highlights the inevitable gaps between an executive's self-perception and the perceptions of others, called blind spots. The 360 compares these perceptions to close the gaps. Skilled interpretation of the instrument allows executives to accept this important feedback from others.

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